sqlite

app/Providers/AppServiceProvider.php

@@ -3,6 +3,7 @@
 namespace App\Providers;
 
 use App\Models\Setting;
+use Illuminate\Support\Facades\DB;
 use Illuminate\Support\ServiceProvider;
 
 class AppServiceProvider extends ServiceProvider
@@ -20,6 +21,13 @@ class AppServiceProvider extends ServiceProvider
      */
     public function boot(): void
     {
+        if (config('database.default') === 'sqlite') {
+            DB::statement('PRAGMA journal_mode=WAL');
+            DB::statement('PRAGMA synchronous=NORMAL');
+            DB::statement('PRAGMA busy_timeout=5000');
+            DB::statement('PRAGMA foreign_keys=ON');
+        }
+
         try {
             $companyName = Setting::query()->where('key', 'company_name')->value('value');
             $timezone = Setting::query()->where('key', 'timezone')->value('value');

app/Services/RequestService.php

@@ -25,10 +25,13 @@ class RequestService
     {
         return DB::transaction(function () use ($data, $actor): ServiceRequest {
             $payload = $this->preparePayload($data);
-            $payload['ticket_number'] = $this->generateTicketNumber();
+            $payload['ticket_number'] = 'PENDING-' . uniqid('', true);
 
             $request = ServiceRequest::query()->create($payload);
 
+            $request->ticket_number = sprintf('SRV-%04d', $request->id);
+            $request->saveQuietly();
+
             $this->persistAttachments($request, Arr::get($data, 'attachments', []), $actor);
 
             event(new RequestCreated($request, $actor));
@@ -111,11 +114,9 @@ class RequestService
         return $map[$request->status?->slug ?? StatusSlug::NEW->value] ?? [];
     }
 
-    public function generateTicketNumber(): string
+    public function generateTicketNumber(int $id): string
     {
-        $maxId = ServiceRequest::withTrashed()->max('id') ?? 0;
-
-        return sprintf('SRV-%04d', $maxId + 1);
+        return sprintf('SRV-%04d', $id);
     }
 
     private function preparePayload(array $data, ?ServiceRequest $request = null): array