sqlite

app/Services/RequestService.php

@@ -25,10 +25,13 @@ class RequestService
     {
         return DB::transaction(function () use ($data, $actor): ServiceRequest {
             $payload = $this->preparePayload($data);
-            $payload['ticket_number'] = $this->generateTicketNumber();
+            $payload['ticket_number'] = 'PENDING-' . uniqid('', true);
 
             $request = ServiceRequest::query()->create($payload);
 
+            $request->ticket_number = sprintf('SRV-%04d', $request->id);
+            $request->saveQuietly();
+
             $this->persistAttachments($request, Arr::get($data, 'attachments', []), $actor);
 
             event(new RequestCreated($request, $actor));
@@ -111,11 +114,9 @@ class RequestService
         return $map[$request->status?->slug ?? StatusSlug::NEW->value] ?? [];
     }
 
-    public function generateTicketNumber(): string
+    public function generateTicketNumber(int $id): string
     {
-        $maxId = ServiceRequest::withTrashed()->max('id') ?? 0;
-
-        return sprintf('SRV-%04d', $maxId + 1);
+        return sprintf('SRV-%04d', $id);
     }
 
     private function preparePayload(array $data, ?ServiceRequest $request = null): array