first&last

2026-03-20 15:47:17 +05:00
commit d6441abdd2
230 changed files with 20367 additions and 0 deletions
@@ -0,0 +1,140 @@
+<?php
+
+namespace App\Models;
+
+use App\Enums\StatusSlug;
+use App\Enums\UserRole;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class ServiceRequest extends Model
+{
+    use HasFactory;
+    use SoftDeletes;
+
+    protected $table = 'requests';
+
+    protected $fillable = [
+        'ticket_number',
+        'title',
+        'description',
+        'type_id',
+        'priority_id',
+        'status_id',
+        'client_id',
+        'assigned_to',
+        'equipment_id',
+        'location',
+        'planned_at',
+        'deadline_at',
+        'started_at',
+        'completed_at',
+        'resolution_notes',
+        'client_rating',
+        'client_comment',
+    ];
+
+    protected $casts = [
+        'planned_at' => 'datetime',
+        'deadline_at' => 'datetime',
+        'started_at' => 'datetime',
+        'completed_at' => 'datetime',
+        'client_rating' => 'integer',
+        'created_at' => 'datetime',
+        'updated_at' => 'datetime',
+        'deleted_at' => 'datetime',
+    ];
+
+    public function type(): BelongsTo
+    {
+        return $this->belongsTo(RequestType::class, 'type_id');
+    }
+
+    public function priority(): BelongsTo
+    {
+        return $this->belongsTo(Priority::class, 'priority_id');
+    }
+
+    public function status(): BelongsTo
+    {
+        return $this->belongsTo(Status::class, 'status_id');
+    }
+
+    public function client(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'client_id');
+    }
+
+    public function assignee(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'assigned_to');
+    }
+
+    public function equipment(): BelongsTo
+    {
+        return $this->belongsTo(Equipment::class, 'equipment_id');
+    }
+
+    public function comments(): HasMany
+    {
+        return $this->hasMany(RequestComment::class, 'request_id')->latest();
+    }
+
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(RequestAttachment::class, 'request_id')->latest();
+    }
+
+    public function scopeOpen(Builder $query): Builder
+    {
+        return $query->whereHas('status', fn (Builder $status) => $status->where('is_final', false));
+    }
+
+    public function scopeOverdue(Builder $query): Builder
+    {
+        return $query
+            ->whereNotNull('deadline_at')
+            ->where('deadline_at', '<', now())
+            ->whereHas('status', fn (Builder $status) => $status->where('is_final', false));
+    }
+
+    public function scopeMine(Builder $query, User $user): Builder
+    {
+        if ($user->isClient()) {
+            return $query->where('client_id', $user->id);
+        }
+
+        if ($user->isTechnician()) {
+            return $query->where('assigned_to', $user->id);
+        }
+
+        return $query;
+    }
+
+    public function scopeForRole(Builder $query, User $user): Builder
+    {
+        return match ($user->role) {
+            UserRole::CLIENT => $query->where('client_id', $user->id),
+            UserRole::TECHNICIAN => $query->where('assigned_to', $user->id),
+            default => $query,
+        };
+    }
+
+    public function isOverdue(): bool
+    {
+        if ($this->deadline_at === null) {
+            return false;
+        }
+
+        return $this->deadline_at->isPast() && !$this->status?->is_final;
+    }
+
+    public function hasStatus(StatusSlug $slug): bool
+    {
+        return $this->status?->slug === $slug->value;
+    }
+}