first&last

app/Notifications/RequestAssignedNotification.php

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+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceRequest;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class RequestAssignedNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(private readonly ServiceRequest $request)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): MailMessage
+    {
+        return (new MailMessage)
+            ->subject('Новая назначенная заявка')
+            ->line("Вам назначена заявка {$this->request->ticket_number}.")
+            ->action('Открыть заявку', route('requests.show', $this->request));
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'title' => 'Назначена новая заявка',
+            'message' => "Вам назначена заявка {$this->request->ticket_number}",
+            'request_id' => $this->request->id,
+            'url' => route('requests.show', $this->request),
+        ];
+    }
+}

app/Notifications/RequestCommentAddedNotification.php

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+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceRequest;
+use App\Models\User;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class RequestCommentAddedNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(private readonly ServiceRequest $request, private readonly User $author)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): MailMessage
+    {
+        return (new MailMessage)
+            ->subject('Новый комментарий к заявке')
+            ->line("{$this->author->name} добавил комментарий к заявке {$this->request->ticket_number}.")
+            ->action('Открыть заявку', route('requests.show', $this->request));
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'title' => 'Новый комментарий',
+            'message' => "{$this->author->name} добавил комментарий к {$this->request->ticket_number}",
+            'request_id' => $this->request->id,
+            'url' => route('requests.show', $this->request),
+        ];
+    }
+}

app/Notifications/RequestOverdueNotification.php

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+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceRequest;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class RequestOverdueNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(private readonly ServiceRequest $request)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): MailMessage
+    {
+        return (new MailMessage)
+            ->subject('Просроченная заявка')
+            ->line("Заявка {$this->request->ticket_number} просрочена.")
+            ->action('Открыть заявку', route('requests.show', $this->request));
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'title' => 'Просроченная заявка',
+            'message' => "Заявка {$this->request->ticket_number} просрочена",
+            'request_id' => $this->request->id,
+            'url' => route('requests.show', $this->request),
+        ];
+    }
+}

app/Notifications/RequestStatusChangedNotification.php

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+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceRequest;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class RequestStatusChangedNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(private readonly ServiceRequest $request)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): MailMessage
+    {
+        return (new MailMessage)
+            ->subject('Статус заявки изменен')
+            ->line("Статус заявки {$this->request->ticket_number} изменился на «{$this->request->status?->name}»." )
+            ->action('Открыть заявку', route('my-requests.show', $this->request));
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'title' => 'Изменение статуса заявки',
+            'message' => "Заявка {$this->request->ticket_number}: {$this->request->status?->name}",
+            'request_id' => $this->request->id,
+            'url' => route('my-requests.show', $this->request),
+        ];
+    }
+}

app/Notifications/SlaWarningNotification.php

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+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceRequest;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class SlaWarningNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(private readonly ServiceRequest $request)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): MailMessage
+    {
+        return (new MailMessage)
+            ->subject('SLA предупреждение')
+            ->line("До дедлайна заявки {$this->request->ticket_number} осталось менее часа.")
+            ->action('Открыть заявку', route('requests.show', $this->request));
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'title' => 'Предупреждение SLA',
+            'message' => "До дедлайна заявки {$this->request->ticket_number} осталось менее часа",
+            'request_id' => $this->request->id,
+            'url' => route('requests.show', $this->request),
+        ];
+    }
+}