first&last

2026-03-20 15:47:17 +05:00
commit d6441abdd2
230 changed files with 20367 additions and 0 deletions
@@ -0,0 +1,88 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Models\ActivityLog;
+use App\Models\Equipment;
+use App\Models\Priority;
+use App\Models\RequestComment;
+use App\Models\RequestType;
+use App\Models\ServiceRequest;
+use App\Models\Status;
+use App\Models\User;
+use Illuminate\Database\Seeder;
+
+class ServiceRequestSeeder extends Seeder
+{
+    public function run(): void
+    {
+        $types = RequestType::query()->get();
+        $priorities = Priority::query()->orderBy('level')->get();
+        $statuses = Status::query()->get();
+        $clients = User::query()->where('role', 'client')->get();
+        $techs = User::query()->where('role', 'technician')->get();
+        $equipment = Equipment::query()->get();
+
+        for ($i = 1; $i <= 25; $i++) {
+            $type = $types->random();
+            $priority = $priorities->random();
+            $status = $statuses->random();
+            $client = $clients->random();
+            $assignee = $techs->random();
+            $createdAt = now()->subDays(rand(0, 20))->subHours(rand(0, 23));
+            $deadlineAt = (clone $createdAt)->addHours($type->sla_hours);
+
+            $request = ServiceRequest::query()->create([
+                'ticket_number' => sprintf('SRV-%04d', $i),
+                'title' => fake()->randomElement([
+                    'Не включается рабочая станция',
+                    'Проблема с печатью документов',
+                    'Нет доступа к корпоративной сети',
+                    'Требуется установка ПО',
+                    'Сильный шум вентилятора',
+                ]),
+                'description' => fake()->paragraph(3),
+                'type_id' => $type->id,
+                'priority_id' => $priority->id,
+                'status_id' => $status->id,
+                'client_id' => $client->id,
+                'assigned_to' => $assignee->id,
+                'equipment_id' => rand(0, 100) > 20 ? $equipment->random()?->id : null,
+                'location' => fake()->randomElement(['Офис 101', 'Офис 204', 'Склад', 'Переговорная 2']),
+                'planned_at' => rand(0, 100) > 50 ? $createdAt->copy()->addHours(rand(2, 24)) : null,
+                'deadline_at' => $deadlineAt,
+                'started_at' => rand(0, 100) > 40 ? $createdAt->copy()->addHours(rand(1, 8)) : null,
+                'completed_at' => $status->is_final ? $deadlineAt->copy()->subHours(rand(0, 6)) : null,
+                'resolution_notes' => $status->slug === 'resolved' || $status->slug === 'closed'
+                    ? fake()->sentence(12)
+                    : null,
+                'client_rating' => $status->slug === 'closed' ? rand(3, 5) : null,
+                'client_comment' => $status->slug === 'closed' ? fake()->sentence() : null,
+                'created_at' => $createdAt,
+                'updated_at' => now(),
+            ]);
+
+            for ($commentIndex = 1; $commentIndex <= rand(1, 3); $commentIndex++) {
+                $author = rand(0, 1) ? $client : $assignee;
+                RequestComment::query()->create([
+                    'request_id' => $request->id,
+                    'user_id' => $author->id,
+                    'body' => fake()->sentence(rand(10, 20)),
+                    'is_internal' => $author->role !== 'client' && rand(0, 100) > 60,
+                    'created_at' => $createdAt->copy()->addHours($commentIndex),
+                    'updated_at' => $createdAt->copy()->addHours($commentIndex),
+                ]);
+            }
+
+            ActivityLog::query()->create([
+                'user_id' => $assignee->id,
+                'model_type' => ServiceRequest::class,
+                'model_id' => $request->id,
+                'action' => 'created',
+                'description' => "Создана заявка {$request->ticket_number}",
+                'ip_address' => '127.0.0.1',
+                'created_at' => $createdAt,
+            ]);
+        }
+    }
+}