user()->isTechnician(), 403); } public function updateStatus(int $requestId, string $statusId, RequestService $requestService): void { $request = ServiceRequest::query()->with('status')->findOrFail($requestId); abort_unless($request->assigned_to === auth()->id(), 403); $target = Status::query()->findOrFail($statusId); $allowed = $requestService->allowedTransitions($request, auth()->user()); if (!in_array($target->slug, $allowed, true)) { return; } $requestService->changeStatus($request, $target, auth()->user()); session()->flash('success', "Статус {$request->ticket_number} обновлен."); } public function transitionOptions(ServiceRequest $request) { $slugs = app(RequestService::class)->allowedTransitions($request, auth()->user()); return Status::query()->whereIn('slug', $slugs)->orderBy('sort_order')->get(); } public function addQuickComment(int $requestId): void { $body = trim((string) ($this->quickComments[$requestId] ?? '')); if ($body === '') { return; } $request = ServiceRequest::query()->findOrFail($requestId); abort_unless($request->assigned_to === auth()->id(), 403); $request->comments()->create([ 'user_id' => auth()->id(), 'body' => $body, 'is_internal' => true, ]); $this->quickComments[$requestId] = ''; session()->flash('success', "Комментарий к {$request->ticket_number} добавлен."); } public function render() { $statuses = Status::query()->orderBy('sort_order')->get(); $requests = ServiceRequest::query() ->with(['status', 'priority', 'client', 'equipment']) ->where('assigned_to', auth()->id()) ->when($this->priorityId !== '', fn ($q) => $q->where('priority_id', $this->priorityId)) ->when($this->deadlineFilter === 'today', fn ($q) => $q->whereDate('deadline_at', now()->toDateString())) ->when($this->deadlineFilter === 'overdue', fn ($q) => $q->overdue()) ->orderBy('deadline_at') ->get() ->groupBy(fn (ServiceRequest $request) => $request->status?->slug ?? 'unknown'); return view('livewire.tasks.my-tasks-page', [ 'statuses' => $statuses, 'requestsByStatus' => $requests, 'priorities' => \App\Models\Priority::query()->orderBy('level')->get(), ])->title('Мои задачи'); } }