{{ $request->ticket_number }} — {{ $request->title }}

Создана {{ $request->created_at?->format('d.m.Y H:i') }}

@if(auth()->user()->isAdmin() || auth()->user()->isManager())
Редактировать
@endif

Клиент: {{ $request->client?->name }}

@if(!auth()->user()->isClient())

Исполнитель: {{ $request->assignee?->name ?? '—' }}

@endif

Тип: {{ $request->type?->name }}

Приоритет: {{ $request->priority?->name }}

Статус: {{ $request->status?->name }}

Дедлайн: {{ $request->deadline_at?->format('d.m.Y H:i') ?? '—' }}

Описание

{{ $request->description }}

@if(!$allowedStatuses->isEmpty())
@endif

Комментарии

@forelse($comments as $comment)

{{ $comment->user?->name }}

{{ $comment->created_at?->format('d.m.Y H:i') }}

@if($comment->is_internal)

Внутренняя заметка

@endif

{{ $comment->body }}

@if($comment->user_id === auth()->id()) @endif
@empty

Комментариев пока нет.

@endforelse
@if(!auth()->user()->isClient()) @endif

История активности

@forelse($activity as $log)
{{ $log->user?->name ?? 'Система' }} — {{ $log->description }} ({{ $log->created_at?->format('d.m.Y H:i') }})
@empty

История пуста.

@endforelse

Вложения

@forelse($request->attachments as $file) {{ $file->filename }} @empty

Вложений нет.

@endforelse
@if($request->equipment)

Оборудование

{{ $request->equipment->name }}

{{ $request->equipment->serial_number }}

@endif @if(auth()->user()->isClient() && in_array($request->status?->slug, ['resolved','closed'], true))

Оценка заявки

@endif