<?php

namespace App\Policies;

use App\Enums\StatusSlug;
use App\Models\ServiceRequest;
use App\Models\User;

class ServiceRequestPolicy
{
    public function viewAny(User $user): bool
    {
        return true;
    }

    public function view(User $user, ServiceRequest $serviceRequest): bool
    {
        if ($user->isAdmin() || $user->isManager()) {
            return true;
        }

        if ($user->isTechnician()) {
            return $serviceRequest->assigned_to === $user->id;
        }

        return $serviceRequest->client_id === $user->id;
    }

    public function create(User $user): bool
    {
        return $user->isAdmin() || $user->isManager() || $user->isClient();
    }

    public function update(User $user, ServiceRequest $serviceRequest): bool
    {
        if ($user->isAdmin() || $user->isManager()) {
            return true;
        }

        if ($user->isTechnician()) {
            return $serviceRequest->assigned_to === $user->id;
        }

        return $serviceRequest->client_id === $user->id
            && $serviceRequest->status?->slug === StatusSlug::NEW->value;
    }

    public function delete(User $user, ServiceRequest $serviceRequest): bool
    {
        return $user->isAdmin();
    }

    public function addInternalComment(User $user, ServiceRequest $serviceRequest): bool
    {
        if (!$user->isStaff()) {
            return false;
        }

        return $this->view($user, $serviceRequest);
    }

    public function rate(User $user, ServiceRequest $serviceRequest): bool
    {
        if (!$user->isClient()) {
            return false;
        }

        return $serviceRequest->client_id === $user->id
            && in_array($serviceRequest->status?->slug, [StatusSlug::RESOLVED->value, StatusSlug::CLOSED->value], true);
    }
}