sbb45
89 lines
3.9 KiB
PHP
89 lines
3.9 KiB
PHP
<?php
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namespace Database\Seeders;
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use App\Models\ActivityLog;
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use App\Models\Equipment;
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use App\Models\Priority;
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use App\Models\RequestComment;
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use App\Models\RequestType;
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use App\Models\ServiceRequest;
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use App\Models\Status;
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use App\Models\User;
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use Illuminate\Database\Seeder;
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class ServiceRequestSeeder extends Seeder
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{
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public function run(): void
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{
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$types = RequestType::query()->get();
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$priorities = Priority::query()->orderBy('level')->get();
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$statuses = Status::query()->get();
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$clients = User::query()->where('role', 'client')->get();
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$techs = User::query()->where('role', 'technician')->get();
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$equipment = Equipment::query()->get();
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for ($i = 1; $i <= 25; $i++) {
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$type = $types->random();
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$priority = $priorities->random();
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$status = $statuses->random();
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$client = $clients->random();
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$assignee = $techs->random();
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$createdAt = now()->subDays(rand(0, 20))->subHours(rand(0, 23));
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$deadlineAt = (clone $createdAt)->addHours($type->sla_hours);
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$request = ServiceRequest::query()->create([
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'ticket_number' => sprintf('SRV-%04d', $i),
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'title' => fake()->randomElement([
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'Не включается рабочая станция',
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'Проблема с печатью документов',
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'Нет доступа к корпоративной сети',
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'Требуется установка ПО',
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'Сильный шум вентилятора',
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]),
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'description' => fake()->paragraph(3),
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'type_id' => $type->id,
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'priority_id' => $priority->id,
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'status_id' => $status->id,
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'client_id' => $client->id,
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'assigned_to' => $assignee->id,
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'equipment_id' => rand(0, 100) > 20 ? $equipment->random()?->id : null,
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'location' => fake()->randomElement(['Офис 101', 'Офис 204', 'Склад', 'Переговорная 2']),
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'planned_at' => rand(0, 100) > 50 ? $createdAt->copy()->addHours(rand(2, 24)) : null,
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'deadline_at' => $deadlineAt,
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'started_at' => rand(0, 100) > 40 ? $createdAt->copy()->addHours(rand(1, 8)) : null,
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'completed_at' => $status->is_final ? $deadlineAt->copy()->subHours(rand(0, 6)) : null,
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'resolution_notes' => $status->slug === 'resolved' || $status->slug === 'closed'
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? fake()->sentence(12)
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: null,
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'client_rating' => $status->slug === 'closed' ? rand(3, 5) : null,
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'client_comment' => $status->slug === 'closed' ? fake()->sentence() : null,
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'created_at' => $createdAt,
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'updated_at' => now(),
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]);
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for ($commentIndex = 1; $commentIndex <= rand(1, 3); $commentIndex++) {
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$author = rand(0, 1) ? $client : $assignee;
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RequestComment::query()->create([
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'request_id' => $request->id,
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'user_id' => $author->id,
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'body' => fake()->sentence(rand(10, 20)),
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'is_internal' => $author->role !== 'client' && rand(0, 100) > 60,
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'created_at' => $createdAt->copy()->addHours($commentIndex),
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'updated_at' => $createdAt->copy()->addHours($commentIndex),
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]);
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}
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ActivityLog::query()->create([
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'user_id' => $assignee->id,
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'model_type' => ServiceRequest::class,
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'model_id' => $request->id,
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'action' => 'created',
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'description' => "Создана заявка {$request->ticket_number}",
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'ip_address' => '127.0.0.1',
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'created_at' => $createdAt,
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]);
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}
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}
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}
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