first&last

app/Console/Commands/CheckSlaRequestsCommand.php

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+<?php
+
+namespace App\Console\Commands;
+
+use App\Models\ServiceRequest;
+use App\Models\User;
+use App\Services\NotificationService;
+use Illuminate\Console\Command;
+
+class CheckSlaRequestsCommand extends Command
+{
+    protected $signature = 'requests:check-sla';
+
+    protected $description = 'Проверка SLA и отправка предупреждений по заявкам';
+
+    public function __construct(private readonly NotificationService $notificationService)
+    {
+        parent::__construct();
+    }
+
+    public function handle(): int
+    {
+        $managers = User::query()->whereIn('role', ['admin', 'manager'])->get();
+
+        ServiceRequest::query()
+            ->with(['status', 'assignee'])
+            ->open()
+            ->whereNotNull('deadline_at')
+            ->whereBetween('deadline_at', [now(), now()->addHour()])
+            ->each(fn (ServiceRequest $request) => $this->notificationService->notifySlaWarning($request, $managers));
+
+        ServiceRequest::query()
+            ->with(['status', 'assignee'])
+            ->overdue()
+            ->each(fn (ServiceRequest $request) => $this->notificationService->notifyOverdue($request, $managers));
+
+        return self::SUCCESS;
+    }
+}