sbb45
141 lines
3.5 KiB
PHP
141 lines
3.5 KiB
PHP
<?php
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namespace App\Models;
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use App\Enums\StatusSlug;
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use App\Enums\UserRole;
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use Illuminate\Database\Eloquent\Builder;
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use Illuminate\Database\Eloquent\Factories\HasFactory;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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use Illuminate\Database\Eloquent\Relations\HasMany;
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use Illuminate\Database\Eloquent\SoftDeletes;
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class ServiceRequest extends Model
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{
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use HasFactory;
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use SoftDeletes;
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protected $table = 'requests';
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protected $fillable = [
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'ticket_number',
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'title',
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'description',
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'type_id',
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'priority_id',
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'status_id',
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'client_id',
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'assigned_to',
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'equipment_id',
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'location',
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'planned_at',
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'deadline_at',
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'started_at',
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'completed_at',
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'resolution_notes',
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'client_rating',
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'client_comment',
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];
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protected $casts = [
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'planned_at' => 'datetime',
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'deadline_at' => 'datetime',
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'started_at' => 'datetime',
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'completed_at' => 'datetime',
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'client_rating' => 'integer',
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'created_at' => 'datetime',
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'updated_at' => 'datetime',
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'deleted_at' => 'datetime',
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];
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public function type(): BelongsTo
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{
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return $this->belongsTo(RequestType::class, 'type_id');
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}
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public function priority(): BelongsTo
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{
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return $this->belongsTo(Priority::class, 'priority_id');
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}
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public function status(): BelongsTo
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{
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return $this->belongsTo(Status::class, 'status_id');
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}
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public function client(): BelongsTo
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{
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return $this->belongsTo(User::class, 'client_id');
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}
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public function assignee(): BelongsTo
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{
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return $this->belongsTo(User::class, 'assigned_to');
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}
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public function equipment(): BelongsTo
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{
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return $this->belongsTo(Equipment::class, 'equipment_id');
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}
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public function comments(): HasMany
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{
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return $this->hasMany(RequestComment::class, 'request_id')->latest();
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}
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public function attachments(): HasMany
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{
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return $this->hasMany(RequestAttachment::class, 'request_id')->latest();
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}
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public function scopeOpen(Builder $query): Builder
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{
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return $query->whereHas('status', fn (Builder $status) => $status->where('is_final', false));
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}
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public function scopeOverdue(Builder $query): Builder
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{
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return $query
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->whereNotNull('deadline_at')
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->where('deadline_at', '<', now())
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->whereHas('status', fn (Builder $status) => $status->where('is_final', false));
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}
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public function scopeMine(Builder $query, User $user): Builder
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{
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if ($user->isClient()) {
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return $query->where('client_id', $user->id);
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}
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if ($user->isTechnician()) {
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return $query->where('assigned_to', $user->id);
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}
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return $query;
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}
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public function scopeForRole(Builder $query, User $user): Builder
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{
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return match ($user->role) {
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UserRole::CLIENT => $query->where('client_id', $user->id),
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UserRole::TECHNICIAN => $query->where('assigned_to', $user->id),
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default => $query,
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};
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}
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public function isOverdue(): bool
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{
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if ($this->deadline_at === null) {
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return false;
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}
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return $this->deadline_at->isPast() && !$this->status?->is_final;
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}
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public function hasStatus(StatusSlug $slug): bool
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{
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return $this->status?->slug === $slug->value;
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}
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}
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