sbb45
137 lines
6.2 KiB
PHP
137 lines
6.2 KiB
PHP
<?php
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namespace Database\Seeders;
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use App\Models\ActivityLog;
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use App\Models\Equipment;
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use App\Models\Priority;
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use App\Models\RequestComment;
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use App\Models\RequestType;
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use App\Models\ServiceRequest;
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use App\Models\Status;
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use App\Models\User;
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use Illuminate\Database\Seeder;
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class ServiceRequestSeeder extends Seeder
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{
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public function run(): void
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{
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$types = RequestType::query()->get();
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$priorities = Priority::query()->orderBy('level')->get();
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$statuses = Status::query()->get()->keyBy('slug');
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$clients = User::query()->where('role', 'client')->get();
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$techs = User::query()->where('role', 'technician')->get();
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$equipment = Equipment::query()->get();
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// Распределение: 10 активных, 8 в ожидании/в работе с дедлайном сегодня-завтра,
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// 4 решённых, 3 закрытых.
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$buckets = [
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// [slug, count, deadline_offset_hours от now]
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['new', 4, [+48, +168]], // новые — дедлайн через 2-7 дней
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['in_progress', 6, [+4, +48]], // в работе — дедлайн через 4-48 ч
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['waiting', 4, [+24, +96]], // ожидание — дедлайн через 1-4 дня
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['resolved', 5, [-72, -1]], // решены — дедлайн в прошлом
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['closed', 4, [-168, -24]], // закрыты — дедлайн в прошлом
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['cancelled', 2, [-240, -48]], // отменены
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];
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$counter = 1;
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foreach ($buckets as [$slug, $count, [$dlMin, $dlMax]]) {
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$status = $statuses[$slug] ?? $statuses->first();
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for ($i = 0; $i < $count; $i++) {
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$type = $types->random();
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$priority = $priorities->random();
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$client = $clients->random();
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$assignee = $techs->random();
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$deadlineAt = now()->addHours(rand($dlMin, $dlMax));
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// created_at: задолго до дедлайна, но реалистично
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$createdAt = (clone $deadlineAt)->subHours($type->sla_hours + rand(0, 12));
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// Не даём created_at быть в будущем
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if ($createdAt->isFuture()) {
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$createdAt = now()->subMinutes(rand(10, 120));
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}
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$startedAt = null;
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$completedAt = null;
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$resolutionNotes = null;
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$clientRating = null;
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$clientComment = null;
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if (in_array($slug, ['in_progress', 'resolved', 'closed'])) {
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$startedAt = (clone $createdAt)->addHours(rand(1, 4));
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}
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if (in_array($slug, ['resolved', 'closed'])) {
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$completedAt = (clone $deadlineAt)->subHours(rand(0, 6));
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$resolutionNotes = fake()->sentence(12);
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}
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if ($slug === 'closed') {
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$clientRating = rand(3, 5);
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$clientComment = fake()->sentence();
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}
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$request = ServiceRequest::query()->create([
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'ticket_number' => sprintf('SRV-%04d', $counter),
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'title' => fake()->randomElement([
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'Не включается рабочая станция',
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'Проблема с печатью документов',
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'Нет доступа к корпоративной сети',
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'Требуется установка ПО',
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'Сильный шум вентилятора',
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'Зависает операционная система',
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'Не работает монитор',
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'Проблема с принтером',
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]),
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'description' => fake()->paragraph(3),
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'type_id' => $type->id,
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'priority_id' => $priority->id,
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'status_id' => $status->id,
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'client_id' => $client->id,
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'assigned_to' => $assignee->id,
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'equipment_id' => rand(0, 100) > 20 ? $equipment->random()?->id : null,
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'location' => fake()->randomElement(['Офис 101', 'Офис 204', 'Склад', 'Переговорная 2']),
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'planned_at' => rand(0, 100) > 50 ? (clone $createdAt)->addHours(rand(2, 24)) : null,
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'deadline_at' => $deadlineAt,
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'started_at' => $startedAt,
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'completed_at' => $completedAt,
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'resolution_notes' => $resolutionNotes,
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'client_rating' => $clientRating,
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'client_comment' => $clientComment,
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'created_at' => $createdAt,
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'updated_at' => now(),
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]);
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for ($c = 1; $c <= rand(1, 3); $c++) {
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$author = rand(0, 1) ? $client : $assignee;
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RequestComment::query()->create([
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'request_id' => $request->id,
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'user_id' => $author->id,
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'body' => fake()->sentence(rand(10, 20)),
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'is_internal' => $author->role !== 'client' && rand(0, 100) > 60,
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'created_at' => (clone $createdAt)->addHours($c),
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'updated_at' => (clone $createdAt)->addHours($c),
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]);
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}
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ActivityLog::query()->create([
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'user_id' => $assignee->id,
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'model_type' => ServiceRequest::class,
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'model_id' => $request->id,
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'action' => 'created',
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'description' => "Создана заявка {$request->ticket_number}",
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'ip_address' => '127.0.0.1',
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'created_at' => $createdAt,
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]);
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$counter++;
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}
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}
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}
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}
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